Success Story: 4 Weeks from Initial Meeting to Full Implementation and Cost Savings
March 7, 2023
Learn how Trilogy-Net reduced their average turnaround time for complex quotes from 10 days to 1 day in this exclusive interview with Wayne Clancy, Executive Vice President.
Industry: Electronic Manufacturing Service (EMS).
About the company: Trilogy-Net is a respected, sustainable contract manufacturer bringing high-quality complex products to market quickly. Rather than exclusively seek out large-volume manufacturers, they partner and specialize in one-off prototypes through small and mid-volume production.
Founded in the year 2000, this company has been dedicated to continually improving customer satisfaction and optimizing their processes. Despite their best efforts, they were unsatisfied with their existing software tools and were actively seeking out new and innovative solutions that could help them reach their goals. In their search, they had to ensure that any new software would be both cost-effective and user-friendly so that it could be easily implemented and utilized by their entire team.
Trilogy-Net was facing several challenges within its procurement process. Their complex and manual quotation process resulted in slow processing speed and difficulties in training new staff. This was impacting the productivity of their sales and procurement teams, as only selected individuals were equipped to quickly complete and calculate offers. On average, it took 10 days to complete a complex quote request. Especially doing re-calculations for existing customers and changing quantities required unreasonably high effort.
Members of the team complained about the slow vendor response time on the latest availabilities and prices. The goal of Trilogy Net was to easily update real-time prices and lead times without having to manually look through webshops. Next to that, they wanted to always make sure that they are sourcing from the most competitive suppliers, by comparing different options. This allowed them to see where the largest amount of cost savings could be found.
With Luminovo, they found a solution that not only delivers on these promises but can be implemented and up and running within weeks.
After Trilogy decided to implement Luminovo, it only took 10 days to set up the desired supplier API integrations and onboard new users. Together with Luminovo’s Customer Success Team, the most important processes were initiated and everything was done without any involvement of IT resources.
Additionally, Luminovo organizes an extensive Onboarding Workshop with key stakeholders and additional follow-up meetings to ensure all users can adopt and make the best use of the solution.
I’ve been part of many software implementations over the last decades and I have never experienced such good customer service and hassle-free software implementation. It was amazing how fast we got everything up and running. – Wayne Clancy, Executive Vice President at Trilogy-Net
The team at Trilogy-Net managed to quickly find their way around the tool and have since then been getting significant value from:
1) managing new and existing requests much faster;
2) getting real-time contract pricing and availabilities via APIs;
3) easy onboarding and also having non-technical staff complete quotes.
The solution has directly become an invaluable tool for the sales and procurement departments as it increases speed and reduces complexity. Resources that would have been spent on manual tasks can now be used for strategic purchasing and directly improve decision-making.
“Both our customers and employees are happier as we have increased our response time, while reducing the manual effort required to generate a competitive offer,” says Wayne Clancy, Executive Vice President at Trilogy-Net.
What is next?
Currently, LumiQuote is helping Trilogy to optimize material costs and also automate manufacturing costing calculations using custom templates. This saves time and allows for a full end-to-end quotation process. In the future, however, there is a possibility to become even more digital by utilizing a customer portal and staying on top of all customer-facing interactions.
Wayne appreciates the continuous development at Luminovo. “I'm confident that our team's needs will be met in the long-term because new, helpful features are continually being developed.”